Privacy Policy

Version 1.0 | Last revised on: October 25, 2025

DhakaBrain, Inc. (the "Company") is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, "Site" refers to the Company's website, which can be accessed at dhakabrain.com. "Service" refers to the Company's services accessed via the Site. The terms "we," "us," and "our" refer to the Company. "You" refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Service, and you consent to our collection, storage, use, and disclosure of your Personal and Non-Personal Information as described in this Privacy Policy.

I. Information We Collect

We collect "Non-Personal Information" and "Personal Information."

• Personal Information You Provide: To create an account, you provide us with Personal Information such as your name, email address, and organization name.
• Information from Social Logins: If you register using a third-party service like Google, Microsoft, or GitHub, we receive Personal Information from that service, such as your name and email address, as permitted by your privacy settings on that service.
• Content You Provide (Your Data): The core function of our Service is to process the data you ingest. This includes any files (documents, images, audio), text, or other content you upload to the platform. We treat this information as strictly confidential.
• Information Collected via Technology: To improve the Service, our servers (and those of our third-party analytics providers) may collect Non-Personal Information like your IP address, browser type, and usage patterns through cookies and other tracking technologies.

II. How We Use and Share Information

Personal Information: In general, the Personal Information you provide to us is used to help us communicate with you and to provide access to the Service. We do not sell, trade, rent or otherwise share your Personal Information for marketing purposes without your consent.

Content You Provide (Your Data): We only use your ingested content to provide the Service to you. A core part of the Service involves your AI agents sending relevant portions of your content as context to third-party Large Language Model (LLM) providers (such as OpenAI, Google, Anthropic, etc.) to generate answers. The specific LLM provider used depends on your agent's configuration. We do not permit these providers to use your data for training their models.

Third-Party Service Providers: We may share your Personal Information with third-party vendors and service providers that perform services for the Company. Our vendors include:

• Stripe: For processing payments.
• Zoho: For handling support and operational emails.
• Google Analytics: To analyze website usage trends.
• Database Mart: For hosting our application infrastructure.

Non-Personal Information: We use Non-Personal Information to help us improve the Service and analyze usage trends.

III. How We Protect Information

We implement robust administrative, technical, and physical security measures to protect your information. Your account is protected by your password, and we urge you to keep it safe.

All data, including your Personal Information and "Content You Provide", is encrypted in transit using industry-standard SSL/TLS.

Data at rest is also encrypted. This includes your ingested files in our object storage (S3-compatible) and the processed data (text, vectors, metadata) within our databases. Any third-party API keys you provide are additionally stored in an encrypted format and are only decrypted in memory when required to perform an operation on your behalf.

IV. Children's Privacy

The Site and the Service are not directed to anyone under the age of 13. We do not knowingly collect information from anyone under the age of 13.

V. Changes to Our Privacy Policy

The Company reserves the right to change this policy at any time. We will notify you of significant changes by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

VI. Contact Us